The Hanover routinely makes recommendations to our insureds to install motion detection in small store rooms, furnace rooms and restrooms. Many alarm companies have responded that the existing installation meets the UL criteria for an Extent 2 protection and that these additional devices are not required. The UL standard allows a door contact on these small rooms and does not require interior motion sensors.

The Hanover insureds have experienced losses where someone has hidden in a small utility room or rest room that did not have a motion sensor, waited until the alarm was turned off and then emerged to rob the store. Had motion detectors been present in these areas, they may have caught this intruder and prevented a criminal act.

We use UL standards as a benchmark and fully support the role UL plays in developing, testing and listing products. But these standards are the minimum standards that apply to all alarm installations. In this case, we have experience that indicates that the minimum does not always provide the level of protection that our customers deserve and expect.

Look at your facility and determine if there are small rooms or areas that lack intrusion detection. The cost to upgrade the protection is far less than the potential loss of property or the damage that a robbery presents to your associates.

If you are planning to install a new alarm, change service providers, or make changes to your existing service and have questions, call your Hanover agent or Hanover Risk Solutions Consultant for advice that is specific to your situation.

The recommendation(s), advice and contents of this material are provided for informational purposes only and do not purport to address every possible legal obligation, hazard, code violation, loss potential or exception to good practice. The Hanover Insurance Company and its affiliates and subsidiaries ("The Hanover") specifically disclaim any warranty or representation that acceptance of any recommendations or advice contained herein will make any premises, property or operation safe or in compliance with any law or regulation. Under no circumstances should this material or your acceptance of any recommendations or advice contained herein be construed as establishing the existence or availability of any insurance coverage with The Hanover. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC DEC 2018 11-217h
171-0862 (01/14)